Swimming Lessons FAQ

Swimming Lessons FAQ

Q. What swim program will you be teaching?

Answer

We are very excited to offer the Swim and Survive program to the community. The Swim and Survive program is broken down into three main categories;

  • Wonder for Infants 6 months to 3 years
  • Courage for preschool children between the ages of 3 to 5 years
  • Active for school aged children between the ages of 5 to 14 years.

See the Swim and Survive program Here

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Q. Do you have Access and Disability classes available?

Answer

Yes, absolutely. We have teachers qualified and continually trained to aid children of all needs learn how to swim.  To express interest please call the centre or email our Head of Aquatics: [email protected]

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Q. What options do you have for adults?

Answer

We run Learn to Swim classes for adults which are split into three categories: Beginner, Intermediate and Advanced. 

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Q. What dates do your lessons run?

Answer

Beginning mid 2018, swim lessons will run 7 days a week.  Our program will run for 46 weeks split into two semesters. There will be a two week break in the middle of the year with a longer four week break over December/January.

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Q. How long do lessons run?

Answer

Each class runs for 30 minutes. Our classes run back to back so please ensure your child is on time to class and picked up promptly after the class has finished.

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Q. What should I bring along to the lesson?

Answer

Your child/you will need their membership card, bathers, goggles, swim cap and have a towel handy for after class.  For children up to 24 months we suggest an aqua nappy also be worn.

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Q. Do you offer make up lessons?

Answer

Yes, all students are entitled to 11 make up lessons per program year.  As such there are no refunds for non-attendance of lessons. Our make up lesson policy can be found Here.

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Q. Will lessons run on Public Holidays?

Answer

No. If your scheduled class falls on a Public Holiday you will receive an additional make up lesson to use within the calendar year.

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Q. Suspensions

Answer

Suspension of swim school membership is offered during the December/January school holiday ONLY.  Medical suspensions are available for a minimum of two consecutive lessons and for a maximum of eight missed lessons, back dated for a maximum of one month.

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Q. Cancellations

Answer

If you need to cancel your enrolment, please contact reception. Cancellations require a 14-day notice period during which time you can still access your class. You cannot however receive make up lessons or a refund for the notice period. We do not charge a fee to cancel your membership.

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Q. Membership prices.

Answer

Our swimming lessons are charged via direct debit on a fortnightly basis.

Swim Lessons are charged at $36.90 per fortnight per child.

We are pleased to offer a multi child discount of $35.10 per fortnight per additional child.

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Q. Do you charge a startup fee?

Answer

We do not charge additional fees to join our swim lesson program.

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Q. What does my membership include?

Answer

Your fortnightly direct debit includes;

  • One swim lesson per week
  • 11 make-up lessons per program year
  • Year-round access to the pool at Eltham Leisure Centre.
  • Free access to a supervisory adult for every child membership.
  • Exclusive merchandise discounts
  • Invitations to free family days at the centre

 

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Q. Can I change the day/time of my child’s booking?

Answer

Yes, you can subject to availability. You can change your child’s permanent booking at any time by calling the centre or speaking with the Swim Captain on duty at the centre.

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