Membership FAQ’s

Q. What facilities can I access with a membership?

Answer

Eltham Leisure Centre members have access to the gym and group fitness classes during our generous open hours. Members can also access the sports stadium when there are no bookings and have access to child care services for a small fee. The aquatics area is scheduled to open in early 2018.

All new members are encouraged to book in for a session with one of our fitness professionals. These sessions are included in the cost of a membership.

Members wanting to utilise aquatic facilities as part of their membership during the redevelopment can access Watermarc, 1 Flintoff Street, Greensborough. The team at Watermarc will provide all current members with access to lap and recreational swimming upon presentation of your membership card. Please note: Use of the Steam/Sauna/Spa at Watermarc will attract a casual fee of $10.40 per visit.

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Q. Can I suspend my membership?

Answer

Yes. Membership suspensions are available for a minimum period of two (2) weeks and a maximum of eight (8) weeks per year. A suspension request must be completed in person at the centre. At the completion of the suspension period regular membership costs will resume.

However, members do have the opportunity to suspend their membership until the redevelopment concludes.

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Q. How do I cancel my membership?

Answer

Membership cancellation requires that a written cancellation request form be completed in person at the facility.  Please note a fourteen (14) day notice period is required as per the membership terms and conditions. Please speak to the customer experience officers at the front desk to arrange.

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Q. What happens if I lose my membership access pass?

Answer

If you lose your membership access pass a new pass can be purchased from reception.

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Q. How do I update my direct debit details?

Answer

To update direct debit details please contact front desk. We accept VISA, Mastercard or bank account details (BSB and Account number) for direct debit payment.

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Q. What group fitness classes can I go to?

Answer

Members can join in any group fitness class they choose. We encourage members to have a go at any class that sounds appealing.

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Q. What will be covered in a membership consultation and should I book?

Answer

All prospective members are encouraged to book in for a no obligation membership consultation. During this session, a membership consultant will show you around the facility and outline the centre programs and features. At the conclusion of the tour, membership options will be outlined and you will be able to choose the access option that is most suitable. It is preferred that membership consultations are booked prior to coming into the centre to make sure a staff member is available.

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Q. I have been sick can I put my suspension on hold (back date it)?

Answer

Generally memberships cannot be suspended retrospectively. In extreme circumstances, and at the discretion of the membership consultant, membership alterations may be considered as long as appropriate medical certification is provided.

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Q. Can I share my membership pass?

Answer

No. Memberships are for the holder only and cannot be shared with friends or family members.

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Q. My personal details have changed, how do I update them?

Answer

Members can update their personal details by notifying customer service staff at reception or by phoning the centre.

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Q. Other Questions:

Answer

Have a question we haven’t answered here? Please complete the enquiry form below.

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