Q. Do you have Access and Disability classes available?
Answer
Yes, absolutely. We have teachers qualified and continually trained to aid children of all needs learn how to swim. To express interest please call the centre or email our Head of Aquatics: [email protected]
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Q. What options do you have for adults?
Answer
We run Learn to Swim classes for adults which are split into three categories: Beginner, Intermediate and Advanced.
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Q. What dates do your lessons run?
Answer
Beginning January, swim lessons will run 7 days a week. Our program will run for 46 weeks split into two semesters. There will be a two week break in the middle of the year with a longer four week break over December/January.
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Q. How long do lessons run?
Answer
Each class runs for 30 minutes. Our classes run back to back so please ensure your child is on time to class and picked up promptly after the class has finished.
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Q. What should I bring along to the lesson?
Answer
Your child/you will need their membership card, bathers, goggles, swim cap and have a towel handy for after class. For children up to 24 months we suggest an aqua nappy also be worn.
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Q. Do you offer make up lessons?
Answer
Yes, all students are entitled to unlimited make up lessons, valid for the lifetime of your membership. As such there are no refunds for non-attendance of lessons. Our make up lesson policy can be found Here.
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Q. Will lessons run on Public Holidays?
Answer
No. If your scheduled class falls on a Public Holiday you will receive an additional make up lesson to use.
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Q. Suspensions
Answer
Suspension of swim school membership is offered during the December/January school holiday ONLY. Medical suspensions are available for a minimum of two consecutive lessons and for a maximum of eight missed lessons, back dated for a maximum of one month.
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Q. Cancellations
Answer
If you need to cancel your enrolment, please contact reception. Cancellations require a 14-day notice period during which time you can still access your class. You cannot however receive make up lessons or a refund for the notice period. We do not charge a fee to cancel your membership.
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Q. Membership prices.
Answer
Our swimming lessons are charged via direct debit on a fortnightly basis.
Swim Lessons are charged at $40.80 per fortnight per child.
We are pleased to offer a multi child discount of $38.76 per fortnight per additional child.
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Q. Do you charge a startup fee?
Answer
We do not charge additional fees to join our swim lesson program.
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Q. What does my membership include?
Answer
Your fortnightly direct debit includes;
One swim lesson per week
Unlimited make-up lessons to be used while your membership is current.
Each child has year-round access to the pool at Eltham Leisure Centre and seasonal access to Diamond Creek Outdoor Pool with a free supervisory adult:
Children under the age of 5 will be issued a pink wrist band which must be worn at all times. Supervisory adult to have free pool access when accessing the pool with enrolled child and must be within arms reach at all times.
Children aged 5 to 9 will be issued a yellow wrist band which must be worn at all times. Supervisory adult to pay a casual fee if entering the pool.
For full details on our Watch around Water policy head to https://elthamleisurecentre.com.au/aquatics/water-safety/
Invitations to free family days at the centre
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Q. Can I change the day/time of my child’s booking?
Answer
Yes, you can subject to availability. You can change your child’s permanent booking at any time by calling the centre or speaking with the Swim Captain on duty at the centre.
