Book Session

Book Session

Your current booking system will remain in place for all sessions booked up to close of business Sunday 22 November 2020.  For session from Monday 23 November 2020 access will be as follows:

Area Details
25m Pool and Warm Water Pool No bookings necessary from 23rd November in line with membership activation. Restrictions still apply however are increased to 50 people per pool, so there may be possible wait times during warmer weather.
*Please note our spa, steam and sauna will remain closed in line with government guidelines
Toddler Pool No bookings necessary from 23rd November in line with membership activation. Restrictions still apply however are increased to 50 people per pool, so there may be possible wait times during warmer weather.
Group Fitness Classes Return to normal class booking procedure, both online and in person at the centre, with no session booking fee for members from 23rd November in line with membership activation. We have extended the booking window for classes to 24 hour prior for members, 2 hours for casuals.
Main studio capped at 20 people, Wellness Studio 18 people, Reformer Pilates 10 people, Aqua Classes 20 people and Cycle studio capped at 14 people.
Online booking is suggested due to class capacities.
Gym No time limit or online bookings necessary from 23rd November in line with membership activation, simply check in at reception, capped at 40 people at any time (20 people per zone with two zones created in the health club space).
Stadium Heavily restricted access with key community groups commencing a staged return.  Casual shooting to return with further information to be released from the 23rd November.
Child Care We are finalising our re-open of Child Care adn will communicate with customers in the coming days

Anyone entering a Nillumbik Leisure Facility will be required to complete our QR code contact tracing forms on each visit.

Before making a booking with us, please familiarise yourself with our Conditions of entry.

Conditions of Entry - Pool Session

In line with current Victorian Government restrictions, Eltham Leisure Centre, herein referred to as “The Centre” will be operating under a restricted model for pool access.

 

Users wishing to access the facility for lap lane swimming or water-based rehabilitation will be permitted to do so under these Conditions of Entry. By submitting a booking to The Centre, you agree to abide by all Conditions of Entry as outlined in this document.

 

Booking policy

1.              Bookings will be accepted under the following categories:

 a.              Member: For those that hold a valid Health and Wellness or Aquatics Membership at Eltham Leisure Centre, or are enrolled in our Swim School Program.

 b.              Casual User or Non Member: For all other individuals, including user group participants (eg. Swim Club) who do not meet the criteria of a member as outlined in     1a

2.            All sessions must be booked online prior to arrival (No walk-ins accepted)

3.            Payment is required in full to participate in your session

4.           Refunds and cancellations are not available.

5.           Bookings open to current members 7 days prior to the session commencing ($5.50) and to the general public 3 days prior to the session commencing ($5.50).

6.           All sessions close 30 minutes prior to the scheduled start time for booking.

7.            Swimmers with a valid companion card can be accompanied by one carer who is not swimming. Due to strict capacity limits, the carer must also be booked into the      session time (No charge applies). Bookings for carers must be made by calling The Centre directly.

8.           Bookings for  Toddler Pool Session Children 5yrs and over - parent or guardian must also pay the relevant session fee if swimming.  Supervising parents or guardians are limited to one parent or guardian per child booking with no payable fee for the parent or guardian. 

            Bookings for  Toddler Pool Session Children 4yrs and under - parent or guardian must pay the relevant session fee, child swims for free.  Bookings are limited to are
            limited one parent or guardian per booking. 
Parent or guardian must be in the water within arms reach of child at all times

 

Restrictions

9.            Limited shower and change room facilities will be permitted.

10.         No locker access is permitted and belongings are not to be left in the changerooms. Valuable personal items should be left at home.

11.          Patrons must bring their own water bottle. No other food or drink is permitted into The Centre.

12.         Patrons must bring their own equipment such as goggles and swimming aids. No communal equipment will be available at The Centre.

 

Social distancing, safety, health and hygiene

13.          The patron is responsible for adhering to social distancing, health and hygiene guidelines as outlined within The Centre and including:

a.              Always keeping a 1.5 metre distance between yourself and others

b.              Adhering to assigned entry and exit points

c.              Showering with soap and water at home before arrival

d.              Staying home if you have cold or flu symptoms, or have been in contacted with a suspected or confirmed COVID-19 carrier

e.              Washing your hands often with soap and covering coughs and sneezes

14.         The patron must adhere to the standard Conditions of Entry to The Centre

 

Lap Swimming Procedures

15.         You should arrive at the main entrance no earlier than 5 minutes prior to your session commencing. Due to strict capacity limits, early entry will not be permitted.

16.        The one-hour booking consists of 60 minutes in the facility, commencing at your scheduled booking time.

17.         Warm Water Session booking patrons will be issued a wristband upon arrival at reception, to be worn during your session

18.         Toddler Pool Session booking adult patrons will be issued a wristband upon arrival at reception and must follow Eltham Leisure Centre’s Watch Around Water policy at all times.

o             Children aged 5 to 9 will be issued a yellow wrist band which must be worn at all times and children must be actively supervised by accompanying adult at all times.

o            Children under the age of 5 will be issued a pink wrist band which must be worn at all times and children must remain within arms reach of supervising adult at all times.

 

19.         Lifeguards will provide instructions when it is time to exit the pool. At this time you must immediately prepare to exit the Centre.

20.        Patrons must exit before or at the scheduled session end time.

21.         Late arrivals must swim within their booking hour and cannot carry over into the next hour.

 

 

Failure to comply with the above terms and conditions of entry may result in restrictions for future bookings.

Conditions of Entry - Gym Session

In line with current Victorian Government restrictions, Eltham Leisure Centre, herein referred to as “The Centre” will be operating under a restricted model for gym access.

Users wishing to access the facility for gym use will be permitted to do so under these Conditions of Entry. By submitting a booking to The Centre, you agree to abide by all Conditions of Entry as outlined in this document.

Booking policy

·            Bookings will only be accepted from persons aged 18 years or older.

·            Bookings will be accepted under the following categories:

o      Member: For those that hold a valid Health Club or Aquatics Membership at Eltham Leisure Centre.

o      Casual User or Non Member: For all other individuals who do not meet the criteria of a member as outlined in 1a.

·            All sessions must be booked online prior to arrival (No walk-ins accepted).

·            Payment is required in full to participate in your session.

·            Refunds and cancellations are not available.

·            Bookings open to current members 7 days prior to the session commencing ($5.50) and to the general public 3 days prior to the session commencing ($10.00). "Active" Sessions for seniors are open to current members 7 days prior to the session commencing ($5.50) and to the general public 3 days prior to the session commencing ($8.00) 

·            All sessions close 30 minutes prior to the scheduled start time.

·            Users with a valid companion card can be accompanied by one carer who is not actively using the gym. Due to strict capacity limits, the carer must also be booked into the session time (No charge applies). Bookings for carers can be made by calling The Centre directly.

Restrictions

·            No locker access is permitted and belongings are not to be left in the changerooms. Gym bags will not be permitted on gym floor and should be left at home or in your car. Valuable personal items should also be left at home.

·            Patrons must bring their own mat, water bottle and personal sweat towel. Patrons will not be permitted entry into the gym without these items.

Social distancing, safety, health and hygiene

·            The patron is responsible for adhering to social distancing, health and hygiene guidelines as outlined within The Centre and including:

o      Always wearing a mask and keeping a 1.5 metre distance between yourself and others

o      Wiping down all equipment using the provided wipes following use

o      Adhering to assigned entry and exit points

o      Staying home if you have cold or flu symptoms, or have been in contacted with a suspected or confirmed COVID-19 carrier

o      Washing your hands often with soap and covering coughs and sneezes

o      Limit change room and shower use by arriving in appropriate attire

·              The patron must adhere to the standard Conditions of Entry to The Centre

Gym Usage Procedures

·            You should arrive at the main entrance no earlier than 5 minutes prior to your session commencing. Due to strict capacity limits, early entry will not be permitted.

·            The one-hour booking consists of 60 minutes in the facility, commencing at your scheduled booking time and includes both your arrival and departure time.

·            Centre staff will provide instructions when it is time to exit. At this time you must immediately prepare to exit the Centre.

·            Patrons must exit before or at the scheduled session end time.

·            Late arrivals must access the gym within their booking hour and cannot carry over into the next hour.

Failure to comply with the above terms and conditions of entry may result in restrictions for future bookings..

Conditions of Entry - Group Fitness

In line with current Victorian Government restrictions, Eltham Leisure Centre, herein referred to as “The Centre” will be operating under a restricted model for group fitness session access.

Users wishing to access the facility for group fitness classes will be permitted to do so under these Conditions of Entry. By submitting a booking to The Centre, you agree to abide by all Conditions of Entry as outlined in this document.

Booking policy

• Bookings will only be accepted from persons aged 18 years or older

• Bookings will be accepted under the following categories:

   o Member: For those that hold a valid Health Club or Aquatics Membership at a Nillumbik Leisure Facility

   o Casual User or Non Member: For all other individuals who do not meet the criteria of a member as outlined in 1a

• All sessions must be booked online prior to arrival (No walk-ins accepted)

• Payment is required in full to participate in your session

• Refunds and cancellations are not available.

• Bookings open to current members 7 days prior to the session commencing and to the general public 3 days prior to the session   
   commencing.

• All classes close 30 minutes prior to the scheduled start time.

• Users with a valid companion card can be accompanied by one carer who is not actively participating in the class. Due to strict capacity
   limits, the carer must also be booked into the class (No charge applies). Bookings for carers can be made by contacting The Centre directly.

Restrictions

• No Centre access is permitted and entry will be via external gates from 4th November to 8th November, 2020. 

• No locker access is permitted and belongings are not to be left in the changerooms. Gym bags will not be permitted in the group fitness
   studio and should be left at home or in your car. Valuable personal items should also be left at home.

• Patrons must bring their own mat, water bottle and personal sweat towel. Patrons will not be permitted entry into the class without these
   items.

Social distancing, safety, health and hygiene

• The patron is responsible for adhering to social distancing, health and hygiene guidelines as outlined within The Centre and including:

   o Completing a health questionnaire for via QR code each visit.

   o Wearing a mask upon arrival and departure and can only be removed when engaged in physical activity that results in being out of breath or 
       puffing. Masks must be kept within reach of your workout station. 

   o Always keeping a 1.5 metre distance between yourself and others

   o Wiping down all equipment using the provided wipes following use

   o Adhering to assigned entry and exit points

   o Staying home if you have cold or flu symptoms, or have been in contacted with a suspected or confirmed COVID-19 carrier

   o Washing your hands often with soap and covering coughs and sneezes

   o Limit change room and shower use by arriving in appropriate attire

• The patron must adhere to the standard Conditions of Entry to The Centre 

Group Fitness Class Procedures

• You should arrive at the main entrance no earlier than 5 minutes prior to your class commencing. Due to strict capacity limits, early entry
   will not be permitted prior to session time.

• At the conclusion of the class, all patrons must clean and disinfect all used equipment by following staff instructions and using the provided
   products.

• Patrons must exit the facility immediately following their group fitness class.

• Late arrivals will not be permitted entry to the class and will forfeit any monies paid.

Failure to comply with the above terms and conditions of entry may result in restrictions for future bookings.

Members Book Here

  • To book a session at Eltham Leisure Centre site click here: https://secure.activecarrot.com/login?site=1164
  • To book a session at Diamond Creek Outdoor Pool click here: https://secure.activecarrot.com/login?site=1370
  • Your email address is your login(Note: this must be the email address linked to your membership) and your password, if not set up already will be the default password of each site:
    For members with a current Eltham Leisure Centre membership - Eltham1234
    For members with a current Diamond Valley Sports and Fitness Centre membership - Diamond1234 
    (Please remember passwords are case sensitive. Should you have any issues please click the 'Forgot Password' link.)

     

  • After your first log in you will receive a code to your email address to update to a password of your choosing.
  • Once you are logged in, you can book into sessions by:
    • Clicking Book Online then choose Group Fitness Sessions - This will take you to our session list with times available for booking shaded in green. (Please remember, online bookings open for each session exactly 7 days prior to the session time.)
    • Selecting your desired session and clicking Book It” and pay securely online
    • You will receive a confirmation email with details of your booking, you can also see your current bookings on your Member Portal dashboard under Upcoming Bookings. 

If you have any issues with logging into your account or booking a session online you can email our team at: [email protected] and a member of our team will contact you as soon as possible.

Casual Visitors and Non Members Book Here

Preparing for Your Visit

To help make your session with us a safe and enjoyable one, we've created this easy to follow Checklist to help you prepare.

Swim Session Guide

Gym Session Guide

Group Fitness Session Guide

Frequently Asked Questions?

In case we haven't provided all of the information you're looking for, we've put together a list of commonly asked questions for you.

View FAQs

If you still can't find the answers you're looking for, please contact our friendly team by calling 9439 2266 or submit an online enquiry form by HERE.