Dear Swim Lesson Families,
Important swim lesson information below:
2021 Updated Make Up Lesson Expiry
We hope that this offer ensures our students are still given the opportunity to make the most of their membership here and can continue their learning.
Class Cancellations and Disruptions to Operations
Moving into 2022 we recognise the Swim Teacher shortage nationally and challenges such as individual isolation periods for our team, may possibly require further class changes or cancellations. Behind the scenes, our team is working hard to ensure classes aren’t cancelled. In some circumstances, you may find your class has a temporary Swim Teacher should your regular Swim Teacher be unavailable.
Should your class need to be cancelled, an SMS message will be sent notifying you and offering a credit for the missed class. If you would prefer a makeup lesson you are welcome to contact the centre to book this in.
Following a successful launch and previously high teacher consistency rates this is devastating to our team and we are regretful for the impact this has on the community.
We appreciate all the kind and understanding responses we have received during this difficult time and take all feedback and suggestions on board. If you would like to get in contact with our team please feel free to Contact Us with your concerns, suggestions or comments.